Onboarding Module
Verify premises and product claims on video, with a rubric instead of a vibe.
Remote KYB turns on proof of premises. Kenal AURA lets merchants record short walkthrough videos, scores each one against a configurable checklist, and routes the result (approve, manual review, or reject) into the analyst queue with the evidence attached.
How it works
Record against the checklist
The onboarding flow presents the merchant with one short recording prompt per checklist item (business premises, products or services, equipment, activity) with instructions on what to capture.
Score each item
Every video is scored row-by-row against its checklist. Items that appear clearly in frame earn their full weight. Items that are missing or unclear score zero or partial credit, and the reasoning is captured per row.
Route the recommendation
A pass rate and a recommendation (approve, manual review, or reject) are attached to the video. Manual-review and borderline outcomes are routed into the analyst queue alongside the recording, transcript, and scoring rationale.
Premises Walkthrough
Instructions given to merchant: Walk through the shop floor and show the storefront signage
Warung Seribu
Location
AI Verification
Storefront and interior shelving match a grocery business. Recorded walkthrough did not show a purchase or restock action.
Checklist
A rubric instead of a vibe
Every checklist item has a concept, a category, and a weight. The defaults are Business Premises, Products or Services, Business Equipment, and Business Activity, each with their own points. A verification score is the sum of the weighted item scores, not a single subjective judgement. Configurable per acquirer so the rubric matches your policy.
Recording location attached to the video
Every recording carries its GPS coordinates and the distance from the merchant's declared outlet. Off-location recordings are flagged. A video that scores well but was recorded 200km from the declared address is a finding, not an approval.
Every decision is reviewable
A verification recommendation is never the final word. Analysts can override any video status with a required reason, and every override is logged with the actor and the timestamp. Re-processing a video re-runs the scoring without losing prior decisions.
Evidence stays attached
The video itself, the per-item checklist scoring, the transcription, and any analyst overrides are stored together. When a case is reviewed six months later, the recording is still playable and the scoring rationale is still on the record.
Frequently asked questions
- Can the checklist be customized per acquirer or per merchant segment?
- Yes. The default checklist covers business premises, products or services, equipment, and business activity. Acquirers can edit weights, add custom items, or build segment-specific checklists layered on top of the system defaults. Every override is versioned.
- What stops a merchant from recording a fake video?
- Each recording captures GPS coordinates compared against the declared outlet address, and the scoring rubric evaluates whether the captured frames actually match the declared business type and product. A stock-footage clip of a generic storefront fails both checks: off-location and low rubric score.
- How are recommendations handled by analysts?
- Recommendations are advisory, not automatic approvals. The dashboard exposes score, rationale, business type and product detected, and transcription. Analysts approve, reject, or override the recommendation with a required reason, and the audit trail is built as they work.
- What about languages other than English?
- Transcription runs against the detected language of the recording. For Malaysia and ASEAN portfolios this covers Bahasa Malaysia, Chinese, and English. The scoring rubric is evaluated against the video content itself, not against a specific spoken language.