Lifecycle Pillar
Visit any merchant, anytime, without sending anyone
Use secure video workflows for onboarding and recurring physical merchant re-verification across distributed portfolios. Replace costly field visits with guided video walkthroughs that capture the same evidence.
How it works
Initiate verification session
The platform sends the merchant a secure link. They open it on their phone at the business premises.
Guided video walkthrough
The merchant follows on-screen prompts to show their storefront, signage, products, and operating environment.
Review and attach to case
The analyst reviews captured video, checklist results, and location data. Findings are attached to the merchant case.
Re-Verification Video · Warung Seribu
Quarterly physical re-check · Captured 18 Mar 2026
GPS match
Confirmed
Liveness
Passed
Checklist
Secure video verification
Capture guided merchant walkthroughs with anti-spoofing controls including GPS validation, timestamp verification, and liveness detection. The merchant uses their own smartphone. No app installation required. Checklist-based assessment workflows ensure consistent evidence capture across every verification session.
Location and operating signal checks
Validate that the merchant is operating from the declared address. GPS coordinates are matched against the registered business address, and visual indicators (signage, inventory, equipment) are assessed against the declared business type. Inconsistencies are flagged for analyst review.
Periodic and risk-triggered cycles
Schedule quarterly, annual, or risk-triggered re-verification without dispatching field teams. When monitoring detects significant drift or risk events, the platform can automatically initiate a re-verification request. This keeps physical verification costs proportional to actual risk.
Nationwide coverage without travel
Traditional field verification limits how many merchants you can check, especially across multiple states or rural areas. Remote video verification removes this constraint entirely. A team of three analysts can re-verify hundreds of merchants per month across the entire country, with the same evidence quality as an in-person visit.
Frequently asked questions
- Is this only for onboarding?
- No. The same flow supports post-approval re-verification based on time cadence or risk conditions. Many teams use it for quarterly checks on high-risk merchant segments.
- Can this support remote geographies?
- Yes. Any merchant with a smartphone and internet connection can complete a verification session. Teams can re-verify merchants nationwide without travel.
- How are anti-spoofing controls implemented?
- The session validates GPS location against the registered address, checks device timestamps, applies liveness detection, and requires real-time completion of randomized prompts.
- What evidence is captured?
- A timestamped video recording, GPS coordinates, checklist completion results, and analyst review notes, all attached to the merchant case.